Construction Administration - After Project Close-Out - Consider

3m 31s

In this ARE 5.0 Construction and Evaluation Exam Prep course you will learn about the topics covered in the ARE 5.0 CE exam division. A complete and comprehensive curriculum, this course will touch on each of the NCARB objectives for the ARE 5.0 Construction and Evaluation Exam.

Instructor Mike Newman will discuss issues related to bidding and negotiation processes, support of the construction process, and evaluation of completed projects.

When you are done with this course, you will have a thorough understanding of the content covered in the ARE 5.0 Construction and Evaluation Exam including construction contract execution, construction support services, payment request processing, and project closeout. 

So let's consider a situation at the end of the project. You've already gone through the whole project, you've gone through the project closeout, a little time has passed, and now you're talking to the owner of the previous project and the owner is interviewing you for a second project, so this is a new project that's different, but they're asking you some questions and you're competing against two other very good firms. The owner asks what you can do differently. How should you respond to that? Well, if the situation is one where you have done no thoughtful lessons learned, you hadn't stopped and said what was working, what wasn't, you haven't talked to your consultant team and really thought through whether they were the right fit or whether there was a good communication process or whether the drawings were the right set of drawings or whether you missed something and that made things complicated.

If you haven't had any of those conversations or you haven't gone through the project and walked around and taken photographs of how people are actually using it and what products are really working and what type of materials are gonna be durable enough 'cause you can see the wear and tear already, if you haven't gone through and done that kind of review, it's gonna be very hard to answer a question like this, but if you have done that kind of review, then it's already gonna be on your fingertips.

You'll already be able to say, "Well, you know, we talked with our consultant team" "and we think we can be more efficient in this way," or, "We talked it over and we realized" "that we kind of missed the boat on these two issues." "Even though we liked the project a lot," "here's a couple of things that I think" "we could have done better and smarter," right, that if you have that kind of information at your fingertips, you're much more likely to get that next project because there's gonna be an understanding that you have a thoughtful process and that that process is adaptable to the needs of the client.

Not all architects will come across that way. Not all architects will give across that sense of adaptableness to what the client really needs. Sometimes architects come across as if they already know what the client needs, and that can be sort of off-putting to a lot of clients, so one of the great things about doing the lessons learned or doing a post-occupancy study is that it actually gives you a lot of empathy towards the other people in the process and it gives you a lot of actual direct information for making your system better, for making your process better, so even if you're not in a situation where that exact same owner is coming back to you and asking you, "What would you do differently?" it still gives you that kind of information that you can say to somebody in those moments, "We've had this kind of experience and we learned this," "so now the next time we know to do it this way." Right, that's a useful and powerful thing to say because it means that you're really thinking through how to make the process even better.

Now, it's hard to know exactly how NCARB would ask a question on something like this, so we're not really sure exactly what the format would be like, but it is likely that you're going to get some question that is responsive to the idea that you should be looking at how the process went and understanding what opportunities there are to make it better, so whether it's a big formal process or it's just going out for some beers with the consultants, it's a useful thing to do to sort of look back and try to understand the work that you've done and whether you can make it better and smarter, and from NCARB's standpoint, that's a meaningful thing because they want everybody to make their process better and smarter, and so it's likely to show up on the exam in some form.

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From the course:
ARE 5.0 Construction & Evaluation Exam Prep Old Content

Duration: 10h 56m

Author: Mike Newman